Client Voice Survey
As part of BDC’s continuing effort to provide the best possible service, clients are regularly contacted by email for a survey. The feedback helps us ensure we are providing products and services that help entrepreneurs have better business journeys.
How it works
Method
BDC's Client Experience team conducts short online surveys of clients. Invitations to these surveys are sent by email from the BDC Client Experience Team.
Questions
Questions measure different dimensions of client satisfaction; the overall experience at BDC as well as satisfaction with recent transactions or interactions. No confidential questions about an account or an individual are asked.
Recipients
Current BDC clients as well as entrepreneurs who have recently conducted a transaction with BDC are contacted.
Confidentiality
Clients can opt to keep their answers confidential. Responses are not used for sales purposes.
Your privacy is important to us
If you receive a survey invitation from the BDC Client Experience Team, we would appreciate you taking the time to share your feedback. If you have any questions about the Client Voice Surveys or if you are unsure of their legitimacy, please get in touch with us.